Q. What charting package do you use?

A. For analysis of EURUSD and GBPUSD we are now using Motive Wave, with a data feed via FXCM. Motive Wave have the best charting package we have ever used, by far. We are able to label charts with our wave counts and share wave counts easily between analysts. Charts are dynamic and retain our wave counts as the structure unfolds. Each day each analyst adds their interpretation of recent market movement to the existing wave count. Motive Wave helps us conform to Elliott wave rules and guidelines while allowing each analyst a lot of flexibility in adjusting the wave count and developing alternates. Learning how to use Motive Wave took us a little time, but they have very good video tutorials. Importantly, we have found Motive Wave to have most excellent customer service.

For the US dollar index we use FXTrek.

Q. I have signed up to your site but I have not received an email with my log on information.

A. Please check you spam / junk folder. If it is not in there then please contact us using the Contact form, or Live Chat. Also, the email address of your paypal account will receive this automated email. Please check that email address.

If this continues to be a problem for you we can only help you if you contact us and give us a valid email address to get back to you.

Furthermore, you must check your spam / junk folder for our emails. Our email address has “forex” in it and so may be marked as junk.

Q. Could you provide Elliott wave analysis for the stock / metals / commodities / (insert market of choice here) market?

A. Maybe.

From time to time we are able to do one off analysis of other markets. Which market we analyse is determined by it’s popularity. If you put in your request we will add it to the list.

Q. At what times do you publish the analysis on the site?

A. Analysis of EURUSD is normally published in the afternoon of each New York session. Analysis of GBPUSD is normally published after New York is closed and before the London session opens.

End of week analysis is published Sunday morning New York time.

Times of publication vary because the amount of time required for analysis varies. Markets are ever changing, analysts perform a full analysis each day. Sometimes the wave count just takes longer and the analysis is published later.

Q. Can I send you my charts for you to look at?

A. If you wish to email us charts to look at you are most welcome to do so: send to admin at elliottwaveforex dot com. However, before sending off your wave counts please make sure you have carefully labeled each piece of movement. Place your labels for the count as you see it exactly at the bar you consider the turning point. Make sure all numbers and letters for your count of all degrees of waves you are considering are present. We really dislike receiving requests to look at badly and sloppily labeled charts and such requests may be returned with a short note to label your charts more carefully. If you’re not sure what we mean by careful labeling take a look at how we label our charts every day.

Although the vast majority of people will not need this warning, please ensure all communications are conducted in a respectful and polite manner. We are willing and happy to view your wave counts and answer questions to the best of our ability on all things Elliott Wave. We are not obliged however to use your wave count in our analysis, nor are we obliged to update you between published analysis if the wave count is invalidated or uncertain. We have a zero tolerance policy regarding disrespectful communication. Any members being disrespectful, demanding, or excessively annoying may quickly find themselves refused access to the service and black listed.

Finally, if you send us a question and / or a chart be prepared to receive a question in response. We will endeavour provide guidance for you so you can figure it out for yourself. Be prepared to think.

Q. How to I cancel my subscription?

A. You can easily do this via paypal. Go to your paypal account and find the recurring payment profile for TwoKad that will be dated the first day of your trial. Click on this entry. You will then see a “cancel” button. Easy.

If you don’t want to continue access after your trial $1 week this must be done before the week is over. If you leave it later your paypal account will be deducted the monthly subscription fee which is non refundable.

Access to Elliott Wave Forex is automatically removed upon cancellation via paypal, so if you have paid for a month’s subscription you may want to cancel close to when the next payment is due to enjoy the full month you have paid for.

Q. My access to the site is blocked. Why?

A. Please check your paypal account. The most common reason for blocked access is a skipped payment, and the most common reason for that is an expired credit card. Paypal will try again in 5 days. If payment is successful your access should be automatically restored. Two skipped payments in a row results in cancellation of your account.

Please note, members who skip payments regularly may find their accounts cancelled and they will be blacklisted. This means they will no longer be able to access the site, ever. Managing skipped payments is a big administrative hassle and we have better things to do with our time, like provide better analysis for you.

Another reason for blocked access may be you have cancelled your recurring payment profile on your paypal account. If you have paid for a month and wish to cancel you should not do this until just before the next payment is due, if you wish to use the month you have paid for. Access to the site is automatically removed immediately upon cancellation. It is the responsibility of members to manage their paypal accounts and subscription payments.