Below are the frequently asked questions that we usually get. If you have other questions that are not on the list below, please use the Contact Us form.
Q1. What charting package do you use?
For analysis of EURUSD and GBPUSD we are using Motive Wave, with FXCM data feed. Motive Wave have the best charting package we have ever used, by far. We are able to label charts with our wave counts and share wave counts easily between analysts. Charts are dynamic and retain our wave counts as the structure unfolds.
Each day each analyst adds their interpretation of recent market movement to the existing wave count. Motive Wave helps us conform to Elliott wave rules and guidelines while allowing each analyst a lot of flexibility in adjusting the wave count and developing alternates. Learning how to use Motive Wave took us a little time, but they have very good video tutorials.
Importantly, we have found Motive Wave to have most excellent customer service.
Q2. I have signed up to your site but I have not received an email with my log on information.
Please check you spam / junk folder. If it is not in there then please contact us using the Contact Us form. Also, the email address of your Paypal account will receive this automated email. Please check that email address.
If this continues to be a problem for you we can only help you if you contact us and give us a valid email address to get back to you. Furthermore, you must check your spam / junk folder for our emails. Our email address has “forex” in it and so may be marked as junk.
Q3. Could you provide Elliott wave analysis for the stock / metals / commodities / other markets?
Maybe.From time to time we are able to do a one off analysis of other markets. Which market we analyze is determined by it’s popularity. If you put in your request we will add it to the list.
Q4. At what times do you publish the analysis on the site?
- Analysis of EURUSD is normally published in the afternoon of each New York session. Analysis of GBPUSD is normally published after New York is closed and before the London session opens.
Times of publication vary because the amount of time required for analysis varies. Markets are ever changing, analysts perform a full analysis each day. Sometimes the wave count just takes longer and the analysis is published later.
Q5. Can I send you my charts for you to look at?
If your chart is for the currency pair that we are covering regularly, please upload your chart together with your comment via the form directly beneath the analysis that we’ve posted. This is to ensure that other members can also benefit from the discussion.
Please note that due to time constraints, we are currently not able to provide guidance for other currency pairs or any other markets that is not part of the paid subscription coverage.
To help us better understand your wave count, please make sure you have carefully labelled each piece of movement. Place your labels for the count as you see it exactly at the bar you consider the turning point. Make sure all numbers and letters for your count of all waves degrees you are considering are present. We appreciate if the courtesy for you to label your charts carefully. If you’re not sure what we mean by careful labelling take a look at how we label our charts every day.
As a friendly reminder, please ensure all communications are conducted in a respectful and polite manner. We are willing and happy to view your wave counts and answer questions to the best of our ability. We are not obliged however to use your wave count in our analysis, nor are we obliged to update you between published analysis if the wave count is invalidated or uncertain.
Q6. How do I cancel my subscription?
The fastest way is for you to do this via your own Paypal account. Alternatively you can use the Contact Us form and we will do it for you.
Q7. My access to the site is blocked. Why?
Please check your Paypal account. The most common reason for blocked access is a skipped payment, and the most common reason for that is an expired credit card. Paypal will try again in 5 days. If payment is successful your access should be automatically restored. Skipped payments may results in cancellation of your account.
Please note, members who skip payments regularly may find their accounts cancelled and blacklisted.